Property Policies

Deposit Policy

One night deposit will be taken at time of booking for all standard reservations. Advance purchase and
other promotional discounted rates may require payment in full at time of booking.
Remaining anticipated room + tax balances are due on arrival date.Cancellation & Modification Policy

Cancellation & Modification Policy

Based on your specific travel dates, the cancellation & modification policy is either 2 or 5 days prior to
arrival. Group reservation cancellation & modification policy is 45 days prior to arrival.

Our standard cancellation policy is 48 hours prior to arrival. Reservations during certain holiday and
event dates are subject to a 5-day cancellation policy. Reservations that are cancelled within this period
will forfeit their deposit. Reservation modifications are subject to the same cancellation policies and
penalties.

Advance Purchase and other promotional discounted rates may be non-refundable after the reservation has been booked.

No-Show Policy

No-show reservations will forfeit their first night deposit plus taxes. Payment will also be collected for the remaining balance for the total number of room nights reserved, less applicable taxes.

Holiday Travel Dates:

• New Year’s Day
• Martin Luther King Jr. Weekend (Friday – Sunday)
• President’s Day Weekend (Friday – Monday)
• Memorial Day Weekend (Friday – Sunday)
• July 4th Week
• Lake Placid Ironman (Wednesday preceding event date through Monday post event date)
• Labor Day Weekend (Friday – Sunday)
• Columbus Day Weekend (Friday – Sunday)
• Christmas (Friday preceding Christmas Day through January 1st)

Pet Policies

We are a Pet Friendly establishment and invite you to bring them along please call the property direct (518) 523-2532  and ask about the  pet cleaning fee  given adherence with the following guidelines:

• All pets will be leashed while on the hotel grounds

• Guests are responsible for cleaning up after their pets 

• Pets are not allowed in the Pool Area (when open) 

• Pets are not to be left unattended and alone in the rooms.  

• If an emergency arises wherein you must, the guest shall notify the front desk

• If there is additional damage to the room, you will be charged a pet damage fee.

• The noise of the pet must be monitored by the guest.  Any complaints could result in the charging of the card and/or the guest will be asked to kennel their pet or leave the property.